Getting Started
How to Order?
Three steps from browsing to your order arriving at your door.
Step 1: Browse and Add Products to Your Cart
Browse or Search Products
To explore our full range of products, navigate through the menu at the top of the page.
Hover over the Gold or Silver categories to reveal subcategories such as Gold Bars, Gold Coins, Silver Bars, and Silver Coins. You can also select Buy Volume for bulk purchasing options, or check New Arrivals for the latest additions.
Understand Stock Availability Status
To check a product's stock availability, refer to the status label on its price tag.
- In Stock: the product is available and ready for shipping.
- Temporarily Out of Stock: the product is currently unavailable.
- Pre-Order: available for pre-order - check the estimated availability date in the product description.
View Product Details
When browsing a product, review its details - images, price, packaging, and specifications.
If you're purchasing silver bullion, make sure to select the appropriate holder for your precious metal - refer to our holder chart for guidance.
Add Products to Your Cart
Adding products to your cart is simple:
- Enter the desired quantity in the quantity box.
- Click "Add to Cart" to add the item.
Once added, you can click "Checkout" if you're ready to pay, or "Back to Shopping" to keep browsing.
Step 2: Checkout Your Cart and Make Payment
Review Your Shopping Cart
Once you've finished shopping, review your shopping cart to make sure everything is correct.
- Adjust the quantity of any product and click "Update" to save changes.
- Click "Remove" to take a product out of your cart.
If you're not logged in, you can either log in during checkout to access member benefits (like earning and redeeming store credits), or sign up as a member on the spot - registration is quick and easy. Already logged in? Just click "Checkout".
Enter Shipping and Billing Information
Provide and verify your shipping and billing details:
- Name
- Phone Number
- Address
Make sure everything is accurate to avoid delivery issues.
Apply Store Credits / Coupon and Make Payment
- Shipping Cost: calculated automatically based on your address. Orders totaling RM3,500 or more qualify for free shipping.
- Store Credits: if you're a member with available store credit, you can apply it to your order.
- Coupons: apply any coupon you have for discounts or promotions.
Review your Order Summary and select your preferred payment method - if using FPX, follow the instructions to complete your payment securely.
Complete Your Order
Congratulations - your order is complete! Sit back and relax while your package makes its way to you. You'll receive an email confirmation with your purchase details.
Step 3: Check Order Status and Receive Your Order
Check Your Order Status
Log in, go to your Profile Page, and click "My Orders" to view your order history and current status.
Understand Your Order Status
- Pending: awaiting your payment (bank transfer only).
- Partial Payment: partial payment received, waiting for the remainder.
- Confirmed: full payment received - your order is being processed and will ship soon.
- Shipped: your order is on its way.
- Self Collect: ready for pickup as scheduled.
- Pending Delivery: awaiting delivery.
- Transferred to BSP: being transferred to the BSP Program.
- Completed: successfully delivered.
- Cancelled: the order has been cancelled.
- Refunded: your payment has been refunded.
If your order is marked "Shipped" and you haven't received it, track it with the courier directly.
Receive Your Order
Your order is delivered by our trusted courier partner - we hope you enjoy your purchase!
If you're not satisfied for any reason, you can request an exchange within 7 days of receiving your order. We're here to help make it right.
Difficulty Placing an Order Online?
Order by phone in four steps.
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1
Contact Us
- Call us at +603-8080 9388 during operating hours: Monday to Friday, 10:00 AM to 5:00 PM (excluding public holidays).
- Our friendly representatives will guide you through the process.
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2
Lock the Price and Make a Deposit
- Once price and payment method are confirmed, a non-refundable deposit of 20% or RM10,000 (whichever is higher) is required.
- The price stays valid for 30 minutes for gold and silver products from the time of your call.
- A confirmation email is sent once payment is verified.
- For bank details, see our Payment Policy. For cheque payments, the price follows the bank clearance date.
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3
Pay the Balance
- Arrange the balance payment within the next working day to complete your purchase.
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4
Receive or Collect Your Order
- Delivery: ready-stock items arrive within 5 working days.
- Self-Collection: arrange to collect at our office in IOI Boulevard, Puchong, Selangor within 5 days of your self-collection notification (SMS or email).
